Privacy Policy

Vive CPR (the “Company”, “We”, “Us”, “Our”) respects the privacy concerns of the Users (the “Users”, “You”, “Your”, “Their”) of its website, https://www.vivecpr.com, and the services provided therein (the “Site”).  The Company thus provides this privacy statement (“Privacy Policy”) to explain what information is gathered during your interactions with Company, how such information may be used and/or shared, how such information is secured/protected, and your rights to review, opt-out, or delete such information.

Your use of the Company’s services and this Site are also governed by those of SiteGround.  Please also review the SiteGround Privacy Policy at https://www.siteground.com/privacy.htm, which also governs the use of this Site.

Information We Collect

As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience, and to improve and analyze our website and the services we provide.

When you make a purchase from us; contact us by phone, email, or text; attend a training course; or otherwise engage with the Site’s various content, mailing lists, emails, downloads, special offers, registration forms, contact forms, and surveys; we may request and/or collect certain information such as your name, e-mail address, mailing address, phone number, professional title, company name, company address, payment information (such as credit card number), demographics such as age and gender, personal preference information such as your preferred software and interests, and shopping and browsing history.

Additionally, if you attend a training course, we may collect testimonials you write, and photographs or videos showing the classroom, instructor, students, educational material, and training process.

How We Use That Information

The information collected will be used by us only as necessary for our legitimate business interests, including without limitation the improvement and promotion of our products, services, and the contents of the Site.  Specifically, we may use personal information to:

  • Provide products and services
  • Invoice and collect payment for our products and services
  • Establish and maintain an individual’s profile in our systems
  • Send you information about our company and products (including responding to requests, inquiries, comments, and suggestions, and reminding you when your certification expires)
  • Analyze and enhance our communications and strategies (including identifying when emails sent to you have been received and read)
  • Operate, evaluate and improve our business, our websites, and other products and services we offer
  • Tailor the content, marketing, and advertising we display to our Users
  • Comply with legal requirements and our company policies (including to verify Users’ identity in connection with access or correction requests, and to comply with lawful requests by public authorities)
  • Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites and applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide

The Company may also share such information with our business and promotional partners to further these interests (including third-party vendors such as Google Ads and Facebook). 

Photographs and Videos

Company reserves the right to use any collected photograph/video without the expressed written permission of those included within the photograph/video.  Company may use the photograph/video in publications or other media such as websites, review sites, directories, brochures, advertisements, social media posts, blog posts, etc.  Images and videos will not be identified using full names without written approval from the subject.  Faces may also be blurred or removed, at the discretion of Company.  If you wish not to have your image collected, please inform the photographer/videographer or contact the Company in writing at the address provided below.  By participating in a Company event or by failing to notify Company of your desire to not have your photograph/video used by Company, you are agreeing to release, defend, hold harmless and indemnify Company from any and all claims involving the use of your picture or likeness.  Any person or organization not affiliated with Company may not use, copy, alter or modify Company photographs or videos without advance written permission from Company.

Cookies

A cookie is a small text file that is placed on your computer that is used collect information about your usage of a website and also enables a website to recognize you.  Cookies make using our Site easier by, among other things, saving your passwords and preferences for you.  A cookie will not allow a website to learn any personally identifiable information (such as your real name and address) that you have not otherwise disclosed.

You can set your web browser to warn you about attempts to place cookies on your computer, or to limit the type of cookies you allow.  Our website does not require you to use cookies, but it is possible that some parts of the Site may not function properly or may be considerably slower if you choose to disable your cookies setting or refuse to accept a cookie.

We use Cookies and similar tracking technologies (such as web beacons, tags, and pixels) to track and store User activity on our website.  The purpose of these cookies is to identify and authenticate Users, identify and prevent fraudulent use of the Site, remember User choices made on the Site (in order to provide Users with a more personal experience, and prevent Users from having to re-enter their preferences each time they visit the Site), to track and analyze traffic and usage patterns on the Site (so that we may test and improve the Site, and deliver targeted advertising and content to Users), and to measure and analyze the performance of our e-mails and advertising campaigns.

E-Mail

We may use your personal information for e-mail marketing purposes, including sending newsletters, marketing or promotional materials, and other information that may be of interest to you (including reminding you when your certifications expire).  You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us.

The e-mail marketing provider we use is Klaviyo.  For more information, please review Klaviyo’s Privacy Policy at https://www.klaviyo.com/legal/privacy-policy.

Some transactional e-mails related to educational training courses you have scheduled or purchased from us are sent via Acuity Scheduling.  For more information, please review Acuity Scheduling’s Privacy Policy at https://www.acuity.com/privacy-policy

SMS / Text Messages

If you have provided us with your prior express consent to receive communications via an automatic telephone dialing system (auto-dialer), artificial or prerecorded voice messages, or text messages, we may use your information to send text messages to any mobile device connected to your mobile phone number, until you opt out from future text messages by texting “STOP”.  Once you cancel, we will send one confirmation message stating that you’ve opted out.  Information about your SMS consent, opt-in, and opt-out is not shared with others.  To learn more, please see the SMS section of our Terms of Service.

User-Submitted Comments and Reviews

Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as blog post comments, product reviews, and testimonials.  Users should be aware that when they voluntarily disclose personal information (e.g., User name, e-mail address, phone number) on the Site, that information can be collected and used by others and may result in unsolicited messages from other people.  You are responsible for the personal information you choose to submit in these instances.  Please take care when using these features.

Security / How Your Personally Identifiable Information Is Protected

Security for all personally identifiable information is extremely important to us.  We have implemented technical, administrative and physical security measures to attempt to protect your personally identifiable information from unauthorized access and improper use.  Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.  We continually review all such measures and update them when appropriate.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit via the Internet.  By transmitting any such information to Company, you accept that you do so at your own risk.

Malware / Spyware / Viruses

Neither the Company nor the Site knowingly permits the use of malware, spyware, viruses, and/or other similar types of software.

Links to External Sites

The Company is not responsible for the content or practices of third-party websites that may be linked to the Site. The Company is also not responsible for any information that you might share with such linked websites.  You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

Transfer of Information Across National Borders

Our Site and various information we collect are operated on servers located in various jurisdictions, including the United States.  When you access or use the Site and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations.  The Company’s policies ensure that such personal information is protected to the same standard when processed by any Company entity or office around the world.  We also ensure that appropriate contracts containing standard data protection clauses approved by the European Commission to protect that information and the rights of individuals are in place with any and all third-party service providers we may use.

Children Age 16 and Under

The Company recognizes the special obligation to protect personally identifiable information obtained from children age 16 and under.  AS SUCH, IF YOU ARE 16 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY.  If the Company discovers that a child age 16 or younger has signed up on the Site or provided us with personally identifiable information, we will remove that child’s identifiable information from our records.

Opt-Out

The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you.  You always have the option of removing yourself from any e-mail or SMS list in order to discontinue any such future communications.  In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive.  Please be aware that if you receive messages at multiple email addresses or phone numbers, you will have to opt-out of each one individually.  If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at hello@vivecpr.com, stating you wish to be removed from the mailing list, and include a copy of the undesired email or text message, along with the e-mail address and/or phone number it was sent to.   

Your Access To and Control Over Your Personally Identifiable Information

At any time, Users may contact Company to review the personally identifiable information that Company has collected about you.  If you discover any errors, please notify Company and the information will be corrected.  To review the personally identifiable information that company has collected about you, please send an email to hello@vivecpr.com with the subject line: “Personal Information Review Request.”  Users may also request that Company delete a User account(s) or, if you have not established a User account, your email address, and any related data at any time.  If you wish to delete your User account(s), please email us at hello@vivecpr.com with the words “Delete Account” in the subject line.  If you do not have a User account and wish to delete your email address or other personally identifiable information that you might have provided through your use of the Site and/or any Services, please email us at hello@vivecpr.com with the words “Delete My Information” in the subject line.  You will need to provide your name, e-mail address, and/or phone number so that we can properly identify you and respond to your request.

You may also choose to confirm that the Company does not use your personal information in certain ways and/or to otherwise “opt out” of certain uses of that personal information, including without limitation (i) when your personal information may be disclosed to a third party unrelated to the Company and/or parties directly related to providing your Services and/or (ii) when your personal information may be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you.  If you wish to limit your personal data in either such way, or have other questions about how the Company may use your personal data, please contact us at hello@vivecpr.com with the words “Privacy Request” in the subject line.

California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request, once a year, from companies conducting business in California a list of third parties to which the company has disclosed personally identifiable information during the preceding year for such third parties’ direct marketing purposes.  Should you desire this information, please email us at hello@vivecpr.com with the words “California Privacy” in the subject line.

Right to Equal Service

Company acknowledges that you have a right to receive equal service and pricing, regardless of whether or not you exercise any of your privacy rights.

Contact Information / Questions, Concerns, Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the Company at:

  • E-mail: hello@vivecpr.com
  • Postal Mail: Vive CPR, ATTN: Privacy Policy, 7921 Elphick Road, Sebastopol, CA 95472

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business and is not shared with third parties.

Your Acceptance of These Terms

By using the Site, you accept the policies and restrictions set forth in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site. This Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Privacy Policy to which you are bound.

Last Updated: December 5, 2022