Terms of Service

By enrolling in a class or scheduling a class with Vive CPR (“Company”), Client acknowledges and agrees to the following Terms of Service:

  • Payment
  • Classroom and private individual classes: Payment is due upon enrollment to reserve a classroom seat for individuals, or a calendar date for private individual classes. 
  • Private group classes:  A non-refundable deposit may be required to reserve a calendar date for private group classes.  Groups are invoiced upon class completion (net 30 with a 10% monthly late fee after 60 days).  Group rate estimates are based on the number of predicted attendees, while the final rate is based on the number of actual attendees.  Any collected deposit is applied to the final invoice.  If an individual misses their group class, they may reschedule and attend either a classroom class or a private class at the respective rates for those courses. 
  • Rescheduling
  • Classroom classes may be rescheduled based on availability.  If a class is rescheduled:
    • More than 48 hours prior to its start time, there is no fee
    • Less than 48 hours prior to its start time, a $20 fee may be applied at the discretion of Vive CPR
  • Private and group classes may be rescheduled based on availability. If a class is rescheduled:
    • More than 48 hours prior to its start time, a $20 fee may be applied at the discretion of Vive CPR
    • Less than 48 hours prior to its start time, a $100 rescheduling fee will be applied
  • Cancellation and Refunds
  • Client acknowledges that by scheduling a class with Company, Company holds that time slot to serve Client. When a Client cancels without providing proper notice to Company, it limits Company’s ability to provide that seat or time slot to another Client.  Therefore, there is a fee to cancel classes without sufficient notice.
  • Classroom classes: If a class is cancelled
    • More than 48 hours prior to its start time, Client will be refunded in full less a $25 cancellation fee
    • Less than 48 hours prior to its start time, all sales are final and no refunds will be given
  • Private and group classes: If a class is cancelled
    • More than 48 hours prior to its start time, Client will be charged a $25 cancellation fee.
    • Less than 48 hours prior to its start time, Client will be charged a $250 cancellation fee.
  • Digital assets (e.g., online courses) are non-refundable.
  • Attendance and Timeliness
  • Timeliness is essential to the smooth operation of our courses. Attendees must arrive 10 minutes before class so we can get everyone signed in and seated, start on time, and stay on schedule in order to cover all the required material. 
  • Anyone arriving more than 10 minutes after the start of the class will not be admitted, but will have the option to reschedule for a $20 fee.
  • Private and group classes: If a private or group class is not ready to start on time, a waiting fee of $60 per instructor per hour will be applied, starting 15 minutes after the scheduled start time.
  • Certifications
  • For individuals enrolled in a classroom course or taking a private class, certifications will be processed within 24 hours after training is complete and full payment is received.
  • For individuals in a group class, certifications are processed within 24 hours after training is complete.
  • Certifications are electronic.  An email to claim the certification is sent to each participant.  Paper copies are not provided, however participants may save, print, or email their own certification cards as needed.
  • Right to Cancel or Reschedule
  • Vive CPR does not have a minimum class size and does not cancel classes with low projected attendance.  However, Vive CPR reserves the right to cancel or reschedule a class at any time.  If we cancel or reschedule a class, we will notify everyone enrolled, and work with them to enroll in another class or offer a full refund.

Last Updated:  July 18, 2022